This is the privacy policy for Oncall Window Glass Replacement ABN: 54662884228

Oncall Window Glass Replacement values and respects the privacy of the people we deal with. Oncall Window Glass Replacement is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy sets out how we manage your personal information and tells you about your rights under the Privacy Act. It also contains our contact details should you wish to speak to us about our management of your personal information.

This Privacy Policy applies to all personal information collected by Oncall Window Glass Replacement. It does not apply to any personal information collected by us which is exempt from the operation of the Privacy Act.

What is personal information?

Personal information is any information or opinion that identifies an individual. This includes, but is not limited to, your name, address and contact details.

How do we collect and hold personal information?

Oncall Window Glass Replacement collects personal information from a variety of sources, including:

– Directly from you when you provide it to us;

– Indirectly from you when you use our services or products; and

– From third parties such as credit reporting bodies, your representatives or our business partners.

You do not have to provide Oncall Window Glass Replacement with any personal information. However, if you do not provide us with certain types of personal information, we may not be able to provide you with our services or products or respond to your queries.

Oncall Window Glass Replacement will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. Oncall Window Glass Replacement will also take reasonable steps to destroy or permanently de-identify personal information in circumstances where it is no longer needed for any purpose for which it may be used or disclosed under the Privacy Act.

Types of personal information we may collect

The types of personal information we may collect and hold include (but are not limited to):

– Your name, age, date of birth, gender and contact details;

– Your residential address, email address and phone number;

– Details of the services or products you have purchased from us or which you have enquired about, including any photographs or videos taken in connection with those services or products;

– Any feedback or complaints you make about our services or products;

– Financial information such as your credit card details or bank account details;

– Information we collect when you use our website, including your IP address and browsing history;

– Information we collect when you interact with us on social media, including your user name and profile picture;

– Any other personal information you provide to us.

How do we use and disclose personal information?

Oncall Window Glass Replacement uses and discloses personal information for a variety of purposes, including:

– To provide you with the services or products you have requested;

– To process and respond to any inquiries or complaints you may have;

– For marketing, advertising and market research purposes;

– For billing, account administration and fraud detection and prevention purposes;

– To comply with our legal obligations, including our obligation to disclose personal information to law enforcement agencies in certain circumstances;

– To protect the rights, property or safety of Oncall Window Glass Replacement, our customers or the general public.

We may disclose your personal information to third parties such as:

– Our contractors and service providers who assist us in providing our services or products;

– Payment processors;

– Credit reporting agencies, debt collection agencies and fraud detection agencies;

– Law enforcement agencies, courts, tribunals and regulatory authorities; and

– Your authorised representatives.

We will not sell your personal information to any third party.

Direct marketing

From time to time, we may use your personal information to contact you about our products and services which may be of interest to you. You may opt out of receiving marketing communications from us at any time by contacting us or using the opt-out mechanism provided in the communication.

Cookies

Our website uses cookies to collect information about your browsing habits. A cookie is a small data file that is stored on your computer or mobile device when you visit a website. Cookies are generally used for two purposes: to recognise users and to track their online activity.

You can set your browser to refuse all cookies, however if you do this some parts of our website may not function properly. For more information about cookies and how to disable them, please see our Cookie Policy.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of our website (including your IP address) is transmitted to and stored by Google on servers in the United States. This information is then used by Google to evaluate your use of our website and compile reports for us on activity on our website.

We use this anonymous information to improve the content and performance of our website and to understand how our visitors interact with it. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however if you do this you may not be able to use the full functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For more information about Google Analytics and how to opt out, please visit https://tools.google.com/dlpage/gaoptout/.

Facebook Pixel

Our website uses the Facebook pixel, a piece of code provided by Facebook that allows us to understand and track conversions from our Facebook ads. We use this information to measure the effectiveness of our advertising on Facebook and to better understand how people interact with our website after viewing our ads. For more information about the Facebook pixel and how you can opt out, please visit https://www.facebook.com/business/help/651219445499323

Storage and security of personal information

Oncall Window Glass Replacement stores personal information in both paper and electronic form. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

Accessing and correcting personal information

You have a right to access the personal information we hold about you and to request that we correct that information if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make a request to access or correct your personal information, please contact us using the details set out below. We will respond to your request as soon as practicable and in accordance with our legal obligations. Please note that we may need to verify your identity before responding to your request.

We may refuse your request to access or correct your personal information in certain circumstances. If we do refuse your request, we will give you written reasons for our decision and inform you of any exceptions relied upon under the Privacy Act.

Storage and security of personal information

Oncall Window Glass Replacement takes measures to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. However, no data transmission over the internet can be guaranteed to be totally secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. You transmit all information at your own risk.

Changes to our privacy policy

Oncall Window Glass Replacement reserves the right to modify or update this Privacy Policy at any time by publishing the revised Privacy Policy on our website. The revised Privacy Policy will apply from the date of publication. We encourage you to check our website periodically for updates to our Privacy Policy.

How to contact us

Links to third party sites

This website may contain links to third party websites. We are not responsible for the privacy practices or the content of any linked website. We encourage you to read the privacy policy of every website you visit.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting an updated version of this Privacy Policy on our website.

How can you contact us?

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us using the details set out below:

Full name of legal entity: Oncall Window Glass Replacement

ABN: 54662884228

Phone number: 02 7258 2883

Email address: privacy@oncallwindowglassreplacement.com.au

Postal address: 8/67 Gerrale St Cronulla, NSW, Australia 2230

This Privacy Policy was last updated on 6th October 2022.